Refund Policy
At One Stop CBD Mart, we strive to provide you with high-quality CBD products and exceptional customer service. We understand that sometimes a product may not meet your expectations or circumstances may change. Therefore, we offer a transparent and hassle-free refund policy to ensure your satisfaction.
Eligibility
- To be eligible for a refund, you must have purchased the product directly from One Stop CBD Mart.
- The refund request must be made within 15 days from the date of purchase.
Return Process
- To initiate a refund, please contact our customer support team via email or phone with your order details.
- We may request additional information or evidence to process your refund.
- Once your refund request is approved, we will provide you with instructions for returning the product.
Return Conditions
- The product must be unused, in its original packaging, and in the same condition as when you received it.
- Any seals, labels, or tamper-evident features must be intact.
- Returns must be appropriately packaged to prevent damage during transit.
Refund Options
- Upon receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within a reasonable timeframe.
- The refund will be issued using the original payment method used during the purchase.
- Please note that any shipping charges incurred during the initial purchase are non-refundable.
Non-Refundable Items
Some products, such as opened or partially used items, perishable goods, or personalized products, may not be eligible for a refund.
Gift cards or promotional items are also non-refundable.Damaged or Defective Products
- In the rare event that you receive a damaged or defective product, please contact our customer support immediately.
- We may require photographic evidence or additional information to assess the issue.
- Once verified, we will either replace the product or provide a refund, depending on your preference.
Changes to Refund Policy
- One Stop CBD Mart reserves the right to modify or update this refund policy at anytime.
- Any changes made will be effective immediately and will apply to all purchases made after the policy update.
If you have any questions or concerns regarding our refund policy, please reach out to our customer support team for further assistance. We are here to ensure your satisfaction and provide a positive shopping experience with One Stop CBD Mart.
